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At the end of one of my speaking seminars, a star participant asked, “OK, tell us again how YOU keep from being nervous when YOU speak.” I understood the question; I often wondered the same when I watched professional speakers…oh, and also when it was my kids’ turn to be goalie in AYSO soccer. I still have no idea how our Chicago Blackhawks goalie handles the stress of his job night after night or how his mother can watch.

But, back to the question: I do know speaking. There are definitely things you can do to keep from being a nervous wreck when you have to present to a group. Here are my best tips, which I try very hard to follow every time.

Fear #1 “I don’t have time to do this well!”

Get started right away.

I mean NOW.

The sooner you write something down the less stress you’ll feel. You can go back and change the whole thing later. It doesn’t have to be a formal speaking outline. Just some key bullet points will do. It will become your outline or template later.

Fear #2  “ I’m all alone in this.”

Get someone else involved.

Anyone will do.

It’s best to talk to a trusted coworker or stakeholder, but simply running it by your best friend or significant other is OK too. Conduct a phone interview, text, ask for time for coffee, have an email conversation. My longtime coauthor, Kevin, is often my first point of brainstorming.

Fear #3 “I’m an imposter; I don’t know enough about this!”

Yes, you do.

Someone trusts that you know more than most. That’s why you’ve been asked to speak.

Review examples that are unique to you. This is information that nobody else can say quite the same way. Research only the most current references online to add zest. Don’t let the Internet overwhelm you. Get a sense of what’s new and if your presentation aligns or argues that. Either agreement or argument is OK as long as you support it in your unique way.

Fear #4 “I will forget something.”

Most speakers do.

It’s OK to have notes.

Notes are a speaker’s right. Aristotle used notes. Churchill used notes. Obama has a teleprompter. Just don’t write them out word for word (unless you have a teleprompter) or your mind and your mouth will get out of sync.

Fear #5 “ My (shaky hands, red neck, cotton mouth, stutter) will show.”

You feel it more.

Audiences forgive these things.

Know your opening four minutes COLD.

Most of the time signs of discomfort less affect the audience than you may believe. And they are fairly ready to forgive them if your presentation is helpful and practiced. Also these behaviors tend to go away after the first moments. That’s why you should practice your opening over and over.

Good luck with your next presentation! Let me know if these tips work for you as they have for me!  Cyndi

….to plan a STAND-UP PRESENTATION REQUIRED IN A JOB INTERVIEW!

The GOOD news is you’ve landed a GREAT job interview with a stellar firm. The BAD news is you have two days to prepare a 20-30 minute presentation for nine executives of the firm on why YOU are the best candidate for the job. (Note: This is a true scenario faced this week by a former student.) Here are some tips to survive and thrive in this situation!

1. Have fun putting it together – even in the short time frame. You earned this! Start with a list of ten things you’re great at and edit it down from there. Let the language come easily and say things in your own style. They’ll pick up on the natural you and that’s all you can be anyway.
2. Have an A+ opening line. What does that mean? (In contrast, a C+ opening would be, “Thank you for your time today. I’m happy to be here. Thank you for the opportunity to be a candidate for this position. I’m going to talk about…” Conversely, an A+ opening “throws out the meat,” – the essence of what you believe; for example, “One of the biggest challenges companies face today is engaging and keeping good employees, and here’s how I will help you do that…”
3. Tell them you have (you choose) 3-5 points to present. Then immediately start on the first one. Executive audiences are listening for your key arguments so they can dialogue with you later about them. All audiences like to know where you’re headed – briefly!
4. Have an example of a success story for each point. This is your best opportunity to “tell a story” – granted a business story – but one that adds interest. During your stories, have a fitting visual background on your slide – just a visual! No copy or bullet points, please.
5. Close with a review (yes, a review because they have not been listening to your every word) and a final smiling, uplifting compliment to the firm’s work and mission and how much you would look forward to being a part.

If you’ve done these five things, you already are better than most! Good luck!

Good old friends are known to call you out of the blue just to “see how you’re doing” or because they  “…just had a feeling” and before you know it you’re transported years back with a person who knew you when.
I just met one of those old friends yesterday – a girlfriend who saw me through braces and crushes and 8th grade graduation when the lipstick was pale and the hair was high. This girlfriend edited the high school yearbook and went on to become a banker and a wife and mother. And then, like most of us…more of life –work, kids, anniversaries, deaths. All of this was  mutually updated in an endless stream of conversation as if we’d never left Kingman School.
As business professionals, our current work life friends are important and hopefully fun. In fact, research shows that having a good friend at work motivates and satisfies us.  As a coach, I often discuss this with those on their way up –  building their networking skills and presence at work. Relationships at work are indeed essential.
But it’s also good for the mind and the spirit to kindle the older longer relationships that make us who we are.
Or as a stone in my garden path states, “ It takes a long time to grow an old friend.”
And the stone was given to me by – yes… another old friend.

As a speaker coach, one of the most common questions I hear is, “How do I get rid of ‘uhm’s’?” And I usually advise,”They are simply filling pauses. Imagine they are swear words you would be embarrassed to mutter.” That may stop you. Then we play a game where each audience member raises a hand every time the offending speaker says “Uhm.” It is so annoying to the speaker that it often works!

However the BEST TIP on GETTING RID OF UHM’S is from one of my speaking students at Columbia College Chicago –  Eric P., a film and video major, who says he practices NOT UHM-ING when he orders in the Subway sandwich line. Try it!  Just try ordering your sandwich and all the ingredients without one non-word. Or, for that matter, try it in any fast food line when you’re ordering a long list of items.

If you try “Eric’s Uhm’s Challenge”,  let me know how it goes! Creatively yours, Cyndi

Good news:  The speaker being introduced is you

By JIM KENDALL

This column originally appeared in the March 10, 2014 Daily Herald and is reproduced with permission. Read it and more great articles at the Business Owners Blog http://kendallcom.com/blog/

It’s too late to wonder what you’re doing on the speaker’s side of the microphone:  You’ve been introduced to the audience, which has responded with customarily polite applause.  It’s time to say something.

That’s good news, though, because a speaking engagement – even one you might have suggested to the program chair – is a not-to-be-wasted opportunity to put yourself and your company in front of a gathering of potential customers, referrers and influencers.

The better news is that Cyndi Maxey, a professional speaker, coach and author, and owner of Maxey Creative Inc., Chicago, is willing to share some thoughts on successful speech giving.

Some of Maxey’s thoughts come from a conversation she and I had last month; others are excerpted from a recent book, “Fearless Facilitation,” she co-authored with Kevin E. O’Connor, also a speaker-author-coach.

For Maxey, a successful presentation begins with the audience.  “We don’t think enough about the audience and why they’re there,” she says.  “They’re there because they’re looking to be engaged.  Think about why you’re giving the speech, the unique value you bring.”

Your speechmaking moment may be in a workshop at the annual industry convention; following lunch at the chamber meeting; in front of an MBA class as a guest lecturer at the local college; or as part of a group of business leaders brought together to hear your thoughts on quality control issues.

Your value as a presenter could relate to your business’ reputation for outstanding customer service, your concerns about the future of the industry or your role as a non-profit volunteer.

How many people are in the audience doesn’t matter.  “The people in the room are the right people” because they’ve chosen to come, Maxey says.

Maxey gets to know her audience beforehand.  “Engage early and often,” she and O’Connor write in their book:  Meet and greet before the meeting.  Talk with audience members during breaks.

“I walk into the audience,” Maxey says of her presentation style.  She engages listeners on those forays, too:

* Raise your hand if (you’re tired of winter, for example).

* Do you know the person on your right?  Say hello.

The idea, Maxey says, is to “break through the wall” that almost naturally exists between speaker and audience.  Breaking through “makes the rest of the presentation easier.”

The process works:  Learn about the audience, which is there to hear what you have to say.  Know your topic, which is why you’re the speaker.  Engage.  Go for it.

Other tips, from the Maxey-O’Connor book:

* Don’t read your slides, ever.  In fact, when the room and audience size allow, “become the master of teaching with a flip chart or whiteboard” rather than a power point presentation.

* Never race through your material because you are short of time.  At that stage, no one is listening anyway.

* Never finish late.  You will not be forgiven.

Follow Jim Kendall on LinkedIn and Twitter, and at Kendall Communications on Facebook.  Write him at Jim@kendallcom.com.

© 2014 Kendall Communications, Inc.

May I invite you to Speaker Magazine.com to view and comment on my article? You will learn 8 Habits to Help you Communicate Better in a social/media world and some action steps to start today.

http://speakermagazine.com/8-habits-to-communicate-better-in-a-social-media-world/

Your comments are welcomed!  Cyndi

As the workforce ages and younger trainers and managers emerge, facilitation skills take on a new importance and, with the increased use of social networks, new facilitation skills are needed. Written by two facilitation gurus, this book shows how to make any learning environment come alive. It outlines proven guidelines any trainer can use to unify groups, inspire creativity, and get audiences, teams, and colleagues to speak up, talk back, participate, and engage in meetings.

If you are a facilitator with years of experience or just getting started, you will learn what it takes to create and deliver a high-powered presentation that is tailor-made to draw in your audience members and get results every time. Once you set the stage to include and connect with your audience, you will trigger memory and action like never before.

Fearless Facilitation is filled with easy-to-implement presentation techniques designed to appeal to all types of participants. You will learn how to break the “fourth wall” (the invisible wall that separates you from the audience) and engage your audience through dialogue. In addition, the authors show not only how to involve participants in the conversation but also what to do when they grow silent or argumentative.

Throughout the book a personalized “coach” helps you with answers to common questions, specific scenarios, and past nightmare experiences. The coach helps to clarify the text, calm any fear, and take the next right step. And, to further illustrate how to become a skilled fearless facilitator, the book is peppered with interviews with masters of the craft of facilitation and engagement.

Praise for Fearless Facilitation

“Maxey and O’Connor inspire readers to engage with audiences as collaborators. Experienced facilitators will be motivated to take new risks; beginners will feel prepared to actively engage an audience.”

—Kathleen M. Galvin, Ph.D., Communication Studies Department, Northwestern University

“Fearless Facilitation is a blockbuster resource for engaging even the most challenging audience with confidence and purpose.”

—Judy L. Schueler, Vice President and Chief Human Resource Officer, University of Pennsylvania Health System

“Through this book Maxey and O’Connor have actually facilitated a process for you to become a better facilitator. These two not only know what they’re doing, they’ve put together one of the most practical books on the market. Read it and then go facilitate something!”

—Ron Culberson, MSW, CSP, speaker, humorist and author of Do It Well. Make It Fun

208 Pages

German researchers just discovered that 1 out of 3 people feel worse after visiting Facebook.  Specifically, they feel lonely, dissatisfied, and envious.   I could see this coming, couldn’t you? Now, I do have a Facebook page – actually two – one personal page and one to promote a family vacation property that users can “befriend” for discounts.

The research  found that vacation photos were the biggest cause of resentment. People’s vacation photos – including my own (!)- should only be available upon request, in my opinion. But then perhaps that’s what my Facebook friends felt when I shared photos of my precious new baby grand nephew, Liam Kenneth, just two months old this week! or the holiday photo of my side of the family and our five squirmy dogs.  We all have our weak points.

One of my favorite theories in graduate school was Festinger’s Theory of Social Comparison which basically says that we all feel better about our abilities when we compare ourselves to others. This helps us define ourselves; it reduces our uncertainties. And that is certainly one of the gifts of sites like Facebook – the gift of information giving, receiving, sharing, and comparing with the rest of the world – in particular those who are most like us.

To help us all reap the benefits of social media and avoid the rampant abuse of it, I suggest a SAFETY WARNING like this: CAUTION:may cause loneliness, jealousy, and general malaise if over-used! – followed by a 60 second required training program – NOT in how to operate the tools of TECHNOLOGY but in how to understand the results of SOCIAL COMPARISON.

So, for now,  I will participate,  but I must say I’m proud of my daughter, a very wise college student,  who bucked the trend and put her page on “inactive” status – indefinitely.

As always your comments are encouraged and appreciated.

It’s summer – the season when Max Maxey, my beloved yellow Lab becomes “Porch Doggie” nearly every evening. He knows the command, “Max  – want to be a porch doggie?” and he gallops to the front door and out on our old fashioned front porch. I sit in the chair and read or work, but mostly I  just sit and watch my porch doggie in action.

Because we live in an urban neighborhood, there are lots of people for Max to watch walking by.  He has a distinct reaction to each type. Some receive passing interest:  a raised eyebrow, one eye open, or a sigh. These folks  just don’t stimulate a stronger emotion. Passers by with their own dogs receive a bit more attention – a raised head, erect neck and ears and eyes that follow them along – sometimes with just a little growl of distrust.  Then there are the friendly acquaintances who nod or say  “Hi!” but keep walking. These folks get a “thump thump” tail wag. Next are the casual friends and neighbors whom  we both know better – enough for me to make light conversation and Max to walk down a few steps to sniff –  cautiously looking back at me to make sure it’s OK.  And last are the good friends – the neighbors we know well – like Bob, who basically gets rushed as Max bounds down the steps, runs in circles around him, and sniffs his dogs and the front parkway grass. Only fully happy when he gets a pat on the head, he comes back up to the porch, but reluctantly, and only when called.  Basically, after Bob, there are no better potential passers by of interest in Max’s book.

And so the evening goes until it’s too dark to see or I get bored; Max never gets bored of watching and waiting for whoever is coming by next – canine or human. So what do I learn from my “porch doggie?” Hopefully we humans will never lose the joy of interaction with all kinds of people – from surprise visitors to favorite friends. Hopefully we will look forward to getting out on the front porch as much as Max does – whether it’s a real front porch or the elevator to an apartment or a park bench. And hopefully, we won’t ever rely on only electronic connections to greet, meet, befriend, and know our neighbors. Happy Porch Sitting from me and Max!