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PERFORMANCE DRIVEN
COMMUNICATION PROGRAMS
Presentations &
Seminars
All programs are customized to one
hour, modular, half-day, and full day formats.
Presentations/Facilitation
How to Present Like a Pro: Speakerskills
For Success
Presentations skills to take your delivery to the next
level - based on tips from the pros. How to handle the expected
and the unexpected, how to connect and interact with the audience.
For anyone who presents and sells ideas to a group.
Get People Talking for Results: PEAK
Facilitation Skills
Essential skills to keep people interacting in your important meetings.
From agenda planning and warm-ups to listening and handling difficult
people, this program makes you a PEAK facilitator. Prepare, Encourage,
Adjust and Keep Commitment with ease. For anyone who leads and manages
meetings.
Drive Performance and Inspire Learning:
Are You Training from the Heart?
How to use natural, time-tested techniques for working with adult
learners. This session will help you assess your natural training
resources - yourself, the climate you create, and your organization.
Learn to assess your readiness to train from the heart, develop
your resources, examine your natural style, and uncover your service
motto. For managers, trainers, volunteer leaders, team leaders -
anyone who educates, coaches, and trains others to perform at work.
Customer Service
How to Create Customer Loyalty - Remember
to RSVP!
You've probably noticed that nobody RSVP's anymore - except organizations
who are really close to their customers! They do it well and they
do it often. Learn to RSVP to keep your customers happy (Be Responsive,
Spontaneous, Provide Value and
Personalize). Fine-tune your customer telecommunication
skills and learn what the best service organizations are doing to
communicate that they care. For anyone who serves Internal and External
Customers.
Four Steps to Telephone Service Excellence
- RSVP!
The telephone is still the warmest way to connect with your colleagues
and customers - next to face to face. Organizations who focus on
telephone etiquette and excellence build customer service strategies
right from the start. Learn etiquette basics, greetings, holds,
magic phrases, phrases to avoid, follow ups, internal calls and
problem solving strategies. For telephone professionals at all levels.
How to Navigate the Business-Social
Event: It's Your Move
Meetings and events are the perfect times to anchor customer and
colleague positive impressions of you and your organization. This
program stresses the keys of image communication, conversation,
dining etiquette, and follow up for your next business event. Based
in the book, It's Your Move! For all staff who design,
attend, and manage meetings and events.
Management/Volunteer Development
Ten Ways to Motivate (or Demotivate)
Your Staff: What Bad Bosses Know
A unique approach to learning about what motivates employees to
do their best. Whether or not you manage others, you will learn
how to contribute to a motivating climate at work and what not to
do along the way. Learn ten sure-fire ways to fail as a motivator
and how to correct those mistakes with 20 motivating tips. Stay
tuned to what the experts are saying about what today's employees
really want.
How to Motivate and Recruit Volunteers:
What You've Got in Your Pocket
How to get beyond the cliches and sell what you've got in your pocket
when you seek volunteer involvement. Twenty ideas to keep volunteers
involved and a communication climate assessment for your volunteer
group to build on. Filled with specific ideas and applications that
work! For anyone who manages volunteers or is one!
How to Work Together for Results: Fine
Tuning Your Communication Skills
How to give yourself a speaking and listening tune-up in key areas
where others de-rail! Examine your personal and work communication
habits and leave with ideas for positive change. For people who
want a fresh start maximizing their communication climate and internal
customer focus at work.
To download a PDF file about Cyndi Maxey,
click here (Adobe Acrobat needed
to download file).
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